Description

Overview

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team at Invited!**Job Summary**The Player Development Professional is responsible for fostering a culture of improvement and engagement at the club, driving increased participation in social practice and learning programs. This role focuses on enhancing member value, attracting new golfers and prospective members, and ultimately working to reduce attrition and improve retention. By increasing member activation through participation and spending, the Player Development Professional plays a vital role in the acquisition of new golfers and members. Their efforts contribute to the growth of a vibrant, thriving golf community that encourages enjoyment, camaraderie, and a lifelong passion for the game.**Reporting Structure**• Reports to the Director of Player Development or Director of Golf**Day to Day**• Provide professional golf instruction to members/guests, adhering to Invited and PGA standards.• Process merchandise returns and issue appropriate credits, promptly addressing any member or guest complaints and resolving issues.• Deliver efficient, friendly service in the pro-shop, including checking in golfers, processing transactions, and ensuring accurate cash handling while meeting operational standards.• Manage the tee sheet, handle walk-up requests, organize pairings, and collect fees for guests, carts, and services.• Oversee a personal care group of golfers, focusing on retention, activation, and increasing participation, and building relationships by playing golf with the group.• Execute player development programs, including coaching sessions, assessments, fittings, and engagement events, while managing a pipeline for new memberships and facilitating member conversions.• Design and implement coaching programs for juniors, new golfers, and clinics that encourage social practice and participation.• Supervise outside golf operations and staff, ensuring daily procedures are followed, including staging areas, range activities, and cart storage.• Create and execute marketing events and promotions to increase member engagement and attract new golfers.**Additional Duties**• Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management.• Follow all company, club, and department policies, procedures, and instructions.• Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.• Follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same.• Take the initiative in personal and professional growth and maintain any required certifications relevant to your role.• Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.• Attend daily briefings and actively engage in required activities to stay informed and contribute to the team's success.**About You**Required• High school diploma, GED, or equivalent.• Enrolled as a PGA Apprentice for completion of PGA Professional Certification.• Maintain current certification as a certified ADM coach with the PGA of America. If not certified, you must achieve this certification by October 1st of the current year, utilizing available resources at PGA Coach.• Attend and complete a PGA Player Development workshop annually, starting October 1st and concluding by the end of September of the following year. Club Corp will strive to offer workshops in various regional locations.• Complete a set of eLearning courses designated by the SVP of Golf within each 12-month period, starting October 1st and concluding by the end of September of the following year. Participate in a monthly personal development webinar scheduled by the SVP of Golf to enhance professional growth.Preferred• Proven experience in delivering exceptional customer service, with foundational knowledge of golf operations.• Ability to maintain the confidentiality of all proprietary company information and sensitive employee matters, only disclosing as authorized by the company.• Proven interpersonal skills with the ability to build relationships and engage with members and guests.• Strong organizational skills with the ability to manage multiple programs, events, and responsibilities simultaneously.• Familiarity with golf-related software and tools, including scheduling and coaching technology.• Strong teamwork orientation with the ability to collaborate effectively with colleagues.• Ability to provide personalized coaching to members of all skill levels, with a focus on enhancing their enjoyment and performance in the game of golf.**Physical Requirements**• Primarily outdoors with frequent exposure to extreme hot or cold temperatures and humidity.• Sitting, standing, walking, climbing/ladders, squatting/kneeling, reaching, grasping, pushing/pulling, twisting/bending, lifting/carrying up to 100 lbs., talking, hearing, and seeing.**Primary Tools/Equipment**• Golf Clubs• Golf Bag• Merchandise• Computer**Work Schedule**• Adherence to attendance requirements as outlined in the weekly schedule.• Flexibility to work additional hours as needed to meet position deadlines.• Availability to work on weekends and/or holidays as required._**Invited is an Equal Employment Opportunity Employer**__The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements. Additional duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club._

Experience Required

• High school diploma, GED, or equivalent.• Enrolled as a PGA Apprentice for completion of PGA Professional Certification.• Maintain current certification as a certified ADM coach with the PGA of America. If not certified, you must achieve this certification by October 1st of the current year, utilizing available resources at PGA Coach.• Attend and complete a PGA Player Development workshop annually, starting October 1st and concluding by the end of September of the following year. Club Corp will strive to offer workshops in various regional locations.• Complete a set of eLearning courses designated by the SVP of Golf within each 12-month period, starting October 1st and concluding by the end of September of the following year. Participate in a monthly personal development webinar scheduled by the SVP of Golf to enhance professional growth.Preferred• Proven experience in delivering exceptional customer service, with foundational knowledge of golf operations.• Ability to maintain the confidentiality of all proprietary company information and sensitive employee matters, only disclosing as authorized by the company.• Proven interpersonal skills with the ability to build relationships and engage with members and guests.• Strong organizational skills with the ability to manage multiple programs, events, and responsibilities simultaneously.• Familiarity with golf-related software and tools, including scheduling and coaching technology.• Strong teamwork orientation with the ability to collaborate effectively with colleagues.• Ability to provide personalized coaching to members of all skill levels, with a focus on enhancing their enjoyment and performance in the game of golf.

Essential Responsibilities

• Provide professional golf instruction to members/guests, adhering to Invited and PGA standards.• Process merchandise returns and issue appropriate credits, promptly addressing any member or guest complaints and resolving issues.• Deliver efficient, friendly service in the pro-shop, including checking in golfers, processing transactions, and ensuring accurate cash handling while meeting operational standards.• Manage the tee sheet, handle walk-up requests, organize pairings, and collect fees for guests, carts, and services.• Oversee a personal care group of golfers, focusing on retention, activation, and increasing participation, and building relationships by playing golf with the group.• Execute player development programs, including coaching sessions, assessments, fittings, and engagement events, while managing a pipeline for new memberships and facilitating member conversions.• Design and implement coaching programs for juniors, new golfers, and clinics that encourage social practice and participation.• Supervise outside golf operations and staff, ensuring daily procedures are followed, including staging areas, range activities, and cart storage.• Create and execute marketing events and promotions to increase member engagement and attract new golfers.• Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management.• Follow all company, club, and department policies, procedures, and instructions.• Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.• Follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same.• Take the initiative in personal and professional growth and maintain any required certifications relevant to your role.• Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.• Attend daily briefings and actively engage in required activities to stay informed and contribute to the team's success.

Benefits

We believe in taking care of our team, and our Total Rewards package reflects that commitment. Your actual base pay will be determined by your skills, experience, education, location, and-if you're in a non-exempt role-hours worked.While not all roles at Invited are full-time, those full-time team members have access to a comprehensive benefits package that includes:• Medical, dental, and vision coverage• Life insurance• Short-term and long-term disability insurance• 401(k) retirement savings plan• Generous paid time off and leave programs ( _time off as required by applicable law is also provided for part time team members_)Want to learn more? Visit www.invitedbenefits.com for full details.Have more questions? Check out our Invited Jobs website for more details about ClubLife, theEmployee Experience, Company Benefits, and Our Culture. Be a part of our Social Networks: LinkedIn Instagram Twitter Facebook